Telehealth FAQs

Randali currently offers telehealth services for eligible patients located in Pennsylvania, Utah, Delaware, and Arizona. Availability may vary depending on the service being provided and applicable state regulations.

Yes. Many consultations can be completed virtually for new patients. Our team can help determine the most appropriate appointment type based on your goals and needs.

Many weight management, hormone optimization, wellness consultations, laboratory reviews, treatment planning appointments, and follow-up visits can be completed virtually when clinically appropriate.

Absolutely. Many patients begin with a telehealth consultation to discuss symptoms, review goals, and develop a personalized treatment plan before determining whether any in-person services may be recommended.

Some services, treatments, laboratory testing, or evaluations may require an in-person visit. Your provider will discuss whether telehealth, in-office care, or a combination of both is most appropriate.

When clinically appropriate and permitted by applicable laws and regulations, providers may prescribe medications as part of a personalized treatment plan.

Most telehealth appointments can be completed using a smartphone, tablet, or computer with internet access, audio, and video capability.

Randali is a self-pay practice. Payment is due at the time of service. Upon request, we are happy to provide itemized receipts and supporting documentation that patients may submit to their insurance carrier for possible reimbursement consideration. Coverage and reimbursement decisions are determined solely by your insurance provider.

Randali accepts HSA and FSA cards as a form of payment. Eligibility for reimbursement is determined by your individual plan and applicable guidelines. Patients are responsible for confirming whether a service qualifies under their plan requirements.

Many online clinics focus on a single treatment or prescription. Randali takes a more comprehensive approach. We focus on understanding the whole person, evaluating contributing factors, providing personalized recommendations, and building long-term relationships that support your health, wellness, and quality of life over time.