Question 1

Is Randali a med spa or a medical practice?

Accepted Answer

Randali is an advanced medical aesthetic and wellness practice. While we offer aesthetic treatments, our approach goes beyond individual procedures. We provide comprehensive evaluations, personalized treatment planning, wellness services, hormone optimization, weight management, and healthy aging support designed around the whole person.

Question 2

What makes Randali different from other med spas?

Accepted Answer

Randali was founded on the belief that aesthetic medicine should be part of a larger conversation about confidence, wellness, and healthy aging. For more than 25 years, we've helped patients throughout Lancaster navigate the natural changes that occur throughout life. Our role is not simply to perform treatments—it's to serve as a trusted partner who helps you understand your options, prioritize your goals, and create a personalized plan for looking and feeling your best. Our providers don't just evaluate a wrinkle, a hormone level, or a number on the scale. We look at the bigger picture. Skin health, facial aging, hormone balance, metabolic health, intimate wellness, lifestyle factors, and long-term prevention are often interconnected, which is why we take a comprehensive approach to care. Many patients come to us for a treatment. They stay because they find a team committed to helping them age confidently, make informed decisions, and build a long-term strategy for their health and well-being. At Randali, we're not focused on helping you chase youth. We're focused on helping you thrive through every stage of life.

Question 3

Do I need a consultation before treatment?

Accepted Answer

In most cases, yes—and we believe that's a good thing. We believe great outcomes start long before treatment begins. At Randali, a consultation is more than a prerequisite—it's the foundation of your care. It gives us the opportunity to understand your goals, answer your questions, evaluate your concerns, and create a personalized roadmap designed around you. Rather than focusing on a single treatment, we look at the bigger picture. Whether you're interested in skin health, facial rejuvenation, hormone optimization, weight management, intimate wellness, or healthy aging, our providers take a comprehensive approach to helping you understand your options. Many of our patients tell us that their consultation was the first time they felt truly educated about the choices available to them. Because the best treatment plan isn't the most popular treatment—it's the one that's right for you.

Question 4

What if I decide not to move forward with treatment?

Accepted Answer

That's perfectly okay. Our goal is to provide education and guidance so you can make an informed decision. There is never an obligation to proceed with treatment.

Question 5

What if I have a medical condition?

Accepted Answer

Many patients have underlying medical conditions, take medications, or have previous treatment histories that should be considered when developing a plan. Your provider will review your history and discuss any relevant considerations.

Question 6

Do you offer financing?

Accepted Answer

Yes, we partner with healthcare financing providers to offer monthly payment plans. Financing allows you to begin treatments now and pay over time. Ask our team about options during your consultation.

Question 7

What forms of payment do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, and checks. HSA/FSA may be accepted for qualifying treatments.

Question 8

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice to cancel or reschedule. Late cancellations and no-shows may be subject to a fee. See our Policies page for full details.

Question 9

Are treatments safe, and who performs them?

Accepted Answer

All treatments are overseen by clinical leadership and performed by qualified, licensed providers. Our protocols are grounded in safety, precision, and a deep understanding of anatomy.

Question 10

How should I prepare for my appointment?

Accepted Answer

Preparation depends on the treatment. In general, avoid alcohol and blood-thinning medications or supplements before injectables (to reduce bruising), arrive with clean skin for facial treatments, and avoid sun exposure before laser or light-based treatments. Your provider will give you specific instructions when you book.

Question 11

Do you offer anything for comfort during treatment?

Accepted Answer

Yes. Pro-Nox (nitrous oxide analgesia) is available as an add-on to help you stay comfortable during treatment, and topical numbing is used where appropriate.

Question 12

How much downtime should I expect?

Accepted Answer

It varies by treatment — many injectables have little to no downtime, while peels, microneedling, and laser resurfacing involve some redness or peeling for a few days. Each treatment page lists what to expect.

Question 13

How much should I budget for treatment?

Accepted Answer

Treatment costs vary depending on your goals and the recommendations included in your plan. During your consultation, we'll discuss available options and help you prioritize treatments based on your goals, timeline, and budget.

Question 14

How do you determine whether a treatment was successful?

Accepted Answer

Success looks different for every patient. Before treatment, we'll discuss your goals, establish realistic expectations, and create a plan designed around outcomes that are meaningful to you.

Question 15

What if I'm not happy with my results?

Accepted Answer

Patient satisfaction begins with education and realistic expectations. If you have concerns following treatment, we encourage you to contact our office so we can evaluate your concerns and discuss appropriate next steps.

Question 16

Can I receive treatment while pregnant or breastfeeding?

Accepted Answer

Certain treatments may not be recommended during pregnancy or while breastfeeding. Your provider will review your situation and discuss appropriate options.

Question 17

Is there an age requirement for treatment?

Accepted Answer

Eligibility varies depending on the treatment being considered. Some services may require patients to be at least 18 years old, while others may be appropriate for younger patients with parental consent when clinically appropriate.

Question 18

Do you provide pricing before treatment?

Accepted Answer

Yes. We believe patients should understand the anticipated cost of treatment before moving forward. Your provider will review recommendations and associated costs before treatment begins.

Question 19

Do you offer financing?

Accepted Answer

Yes. We understand that aesthetic and wellness treatments are an investment, which is why we offer financing options through PatientFi and other third-party financing partners. Qualified patients may be eligible for financing programs that allow treatment costs to be divided into manageable monthly payments. Financing approval, terms, interest rates, and available payment options are determined by the financing provider and are subject to credit and eligibility requirements. Our team is happy to discuss financing options, treatment packages, and phased treatment plans during your consultation so you can make informed decisions that align with both your goals and your budget.

Question 20

Does insurance cover treatment?

Accepted Answer

Most aesthetic treatments are considered elective and are not covered by insurance. However, coverage may vary depending on the service provided, your individual insurance plan, and whether a treatment is considered medically necessary. Certain wellness services, laboratory testing, consultations, or minor procedures may be eligible for insurance reimbursement or coverage depending on your benefits. We encourage patients to contact their insurance carrier directly to understand their specific coverage and eligibility requirements. While Randali does not guarantee insurance reimbursement, we are happy to provide itemized receipts and supporting documentation that patients may submit to their insurance company for consideration. Coverage determinations and reimbursement decisions are made solely by your insurance provider.

Question 21

Can I use my HSA or FSA?

Accepted Answer

Randali accepts Health Savings Account (HSA) and Flexible Spending Account (FSA) cards as a form of payment. However, eligibility for reimbursement is determined by your individual HSA/FSA plan and applicable IRS guidelines—not by Randali. Because plan requirements can vary, we recommend contacting your HSA or FSA administrator if you have questions about whether a specific treatment, service, or product qualifies for reimbursement. Patients are responsible for confirming eligibility and maintaining any documentation required by their plan. Upon request, we are happy to provide itemized receipts that you may use for your records or submit to your plan administrator.

Question 22

Why does Randali emphasize treatment planning instead of individual procedures?

Accepted Answer

Because most concerns don't exist in isolation. Skin health, facial aging, hormone balance, metabolic health, and overall wellness are often interconnected. Rather than focusing on a single treatment, we help patients understand the bigger picture and create a personalized roadmap that supports their goals today and in the future.

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